Changes and cancellation.

Before payment

You can withdraw an unpaid request without a rental cancellation charge. A request does not reserve a bike. We confirm availability, handover and return arrangements, the final price and security requirement before sending the agreement and secure payment instructions.

Before handover

Rental charges and any security deposit already collected are refundable if you cancel before handover. We may retain only a separately disclosed delivery or collection service already performed and accepted by you, where permitted by law. No separate cancellation, no-show or administrative penalty applies under agreement version 2026-10-03.1.

If we cannot provide the agreed rental and you decline a suitable alternative, we refund payments for services not provided. We initiate cancellation refunds within seven business days, subject to any shorter mandatory legal deadline. Your bank may take additional time.

Card-on-file authorization

New rentals use separate card-on-file authorization through Square without a security deposit. Contact us to withdraw that permission. We remove the stored card on cancellation or closeout as described in the authorization; removing a card does not cancel an amount already properly owed. No automatic cancellation charge is made through this website.

Returning early after handover

Weekly is a fixed 7-day rental; Monthly is a fixed 30-day rental. Both end at the agreed Atlanta local time. Contact us to arrange an early return appointment.

• No separate early-return penalty.
• Unused time in a period that has started is not automatically refunded, credited or converted to a shorter rental rate.
• A goodwill refund or exception must be confirmed by us in writing, including its amount and conditions.

For example, returning a 7-day bike on day 4 or a 30-day bike on day 20 does not automatically create a refund for the remaining days. Qualifying bike problems are handled separately below.

Do not leave the bike at an unapproved location. We record when the bike and accessories are received, inspect them and send the return outcome. An agreed final early return ends your use of the bike.

If the bike has a problem or we cannot provide the service

Stop riding unsafe equipment and contact us promptly. For a defect or ordinary maintenance issue not caused by you, we offer a suitable replacement if available or a credit/refund for unusable rental time from your report until safe service is restored or the rental ends, as described in the Rental Agreement. We do not treat this as voluntary early return.

If we end the rental early for a reason not caused by your breach and cannot provide an agreed suitable alternative, we refund unused rental time and services not provided, including corresponding refundable tax. The calculation is confirmed in writing; a voluntary credit instead of a refund requires your agreement.

Non-waivable cancellation and refund rights take priority. If a transaction requires a separate statutory cancellation notice, we provide it; these website terms do not replace that notice.

Cancelling a renewal

There is no automatic renewal. You may cancel an unpaid renewal request without charge. To cancel a prepaid renewal that has not started, contact us before its new period begins and arrange return by your existing deadline. We refund that unused renewal charge and corresponding refundable tax, subject only to a separately disclosed delivery or collection service already performed and accepted where lawful.

Cancelling a renewal does not cancel your current period or extend its return deadline. Once a renewal begins, the early-return policy applies. We initiate an approved refund within seven business days, subject to any shorter mandatory deadline. Your bank may take additional time.

Missed appointments and nonpayment

If you miss a handover or return appointment, contact us to confirm a new time before travelling. A missed appointment does not automatically extend the rental, create a new charge or forfeit your payment. If an extension is not approved and paid, return by the existing deadline. Any late-use or already-performed delivery charge must follow the signed agreement; no automatic full-week or full-month charge applies.

How to contact us

Include your request ID when you text (404) 663-9600 or email info@atldeliverybikes.com. We confirm any agreed change in writing.